Please read these terms and conditions carefully before hiring from Heartbeat Hire. The client agrees to the terms and conditions of this agreement automatically when hiring. Heartbeat Hire reserves the right to change these terms at any given time.

ABN: 13 849 867 010

1.0 - Standard Terms

1.1 - Heartbeat Hire (“Heartbeat Hire”," HH", “Us”, “We”, “Our”) defines Heartbeat Hire

1.2 - Client: (“You”, “Your”, “Client”, “Borrower”, "Customer" ) defines the person that enters into a rental agreement with Heartbeat Hire. Under no circumstances is the Client able to allow other individuals to wear the Garment in the Rental Period, unless permission is granted from Heartbeat Hire first. If this occurs, the Price will be charged again.

1.3 - Garment: Means any and all clothing or accessories hired from Heartbeat Hire by the Client.

1.4 - Rental Period: The agreed and pre-negotiated period of time that the Garment is being hired by the Client.

1.5 - Rental Post Return Date: Means the date the Garment is to be lodged at an Australia Post Post Office.​ 

1.6 - Rental Return Date: Defines the date the Garment is to be returned to Heartbeat Hire's premises.

1.7 - Price: Means the cost of hiring a Garment from Heartbeat Hire.

1.8 - RRP: Means the Recommended Retail price of the Garment as determined by Heartbeat Hire 

1.9 - Interstate: Defines any Garment that is hired from outside of Western Australia.

 

2.0 - Payment

2.1 - Payment is made via our website platform for pre-paid bookings, Bank transfer for last minute bookings or eftpos payment for in store bookings after a try on.

2.2 - Full payment must be made to secure a garment, until payment is received the garment is still available for anyone to book.

2.3 - Once payment is received no refunds can be made under any circumstances. It is the responsibility of the client to try on the garment before booking to know their size requirements. 

2.4 - Once a hire is placed using a credit, it is final and cannot be swapped/amended or cancelled for another credit note. If the price of the newly chosen garment is less than the previous the client forfeits the difference in price. If the price is more on the newly chosen garment then the difference is payed by the client. Credits cannot be transferred to another client and/or used by someone other then the client who received the credit.

2.5 - If the client is notified of additional fees owed to HH, such as but are not limited to damage fees and replacement fees, they must pay within 24 hours. The client will automatically be charged via their credit card if they fail to pay within this time frame. 

 

3.0 - Perth Hire Collection

3.1 - If your hire has been selected for store collection there will be no additional hire.

3.2 - Once HH has received hire booking confirmation we will then send you the collection detail instructions.

3.3 - All l hires must be returned by 6pm sunday the weekend of your hire, Unless stated otherwise on your hire confirmation email. 

 

4.0 - Postal Hire Delivery 

4.1 - If your hire requires postage there will be an automatic flat fee of $30 which covers the cost of express postage and express return.

4.2 - Once your garment has been delivered, Inside the package is a pre paid express return slip which will need to be displayed on the front of the return bag when posted back

4.3 - Postal hires are sent via Australia Post Express on the Monday the week of your hire to ensure prompt delivery or the Tuesday if your garment was booked for a Sunday the week before

4.4 - All postal hires must be lodged by 12pm on the MONDAY, If a public holiday falls on the Monday it is to be lodged by 12pm TUESDAY

4.5 - Postal Tracking Information will be sent to you via email 

4.6 - Please note that we do not have an affiliation or control over the services with Australia Post

 

5.0 - Returns & Late Fees - Perth / Store Return

5.1 - All hires for the weekend must be returned on the Sunday the weekend of the clients hire by 6pm or the arranged time instructed by by HH.

5.2 - Alternate arrangements for the rental period can be arranged with the client and HFAN prior to the rental period.

5.3 - If an item is not returned on Sunday by 4pm or the designated return date a late fee of $10 will be charged to the client per day that the garment is not returned.

5.4 - All hires must be returned in the same bag/coat hanger they were collected in.

5.5 - If the client doesn’t return the garment in time for a weekend hire to be fulfilled following their booking the client must pay for the refund of the client who missed their hire if that is what they desire.

 

6.0 - Returns & Late Fees - Interstate / Postage Return

6.1 - HH will not provide a refund for items that do not arrive on time due to delays. A credit note to the value of the price (minus postage) will be provided. It is the clients responsibility to accept the potential risk of postage delays and ensure to arrange postage for the correct timeframes.

6.2 - All hires must be posted back by 12pm the Monday following your hire or the following day of your hire for weekday hires. Garments are to be posted back in the zip lock bag they arrived in inside of the pre paid filled out satchel. 

6.3 - The client must lodge the parcel at an AUS POST post office counter or drop the return into the AUS POST express postage box. 

6.4 - If the client does not post the garment back by the arranged date and the garment doesn’t arrive back in time for a weekend hire already booked the client must pay for the refund of the client who missed their hire if that is what they desire.

6.5 - Alternative postal arrangements can be made prior to the rental period.

 

7.0 - Cleaning 

7.1 - By hiring the garment, the client agrees that they will not attempt to clean the garment. If the garment has been damaged through any cleaning attempts, the client will be charged a fee up to the RRP, determined by HH. 

7.2 - General cleaning is covered by HH, however, if the garment has been stained and requires additional dry cleaning, the client agrees to pay the extra fees.

7.3 - If a garment cannot be cleaned completely by dry cleaning the client will pay the replacement fee which is the RRP of the item listed on the product listing.

8.0 - Damages 

8.1 - It is expected that all garments are returned in the condition that they were received in by the client from HH

8.2 -If a garment is returned with minor damage that can be repaired the client agrees to pay for the repair fee (in addition to the hire price). The cost of such repairs will be determined by HH.

8.3 - If a garment is returned with major damage, either beyond repair or ruined (as determined by HH), the client agrees to pay the full replacement cost of the garment (in addition to the hire price). This must be paid within 7 days of the garment being returned. The Client agrees that HH may decide to keep the garment.

8.4 - If a client damages a garment or a garment needs dry cleaning prior to it’s next hire and it cannot be repaired/replaced/cleaned in time for it’s next booking the client must cover the cost of the refund for the client who’s hire must be cancelled as well as the replacement/repair.

8.5 - HH determines whether the damage to a garment is “minor” or “major”.

8.6 - Clients acknowledge that they are wearing second-hand garments that have been worn by other people, therefore some general wear and tear is to be expected.

8.7 - HH will not provide refunds or credits for garments that have normal wear and tear consistent with a level to be expected of a hire garment.

8.8 - In the instance of a consignment garment is damaged the result of either a repair or replacement is determined by the owner of the garment, in this instance the dress cannot be kept by the client.

 

9.0 - Store Credit

9.1 - HH has a strictly no refunds policy.

9.2 - Store credits are given under most circumstances where a refund normally would be.

9.3 - If the client changes their mind or a garment doesn’t fit without trying on before hand you DO NOT qualify for a store credit.

9.4 - Store credits are valid for 12 months from the date given.

 

10.0 - Cancellation Policy Perth / Store Collection

10.1 - A client can cancel their hire up to the Wednesday of the week their booking is for and receive a store credit for the value of the hire. After this time, there are no refunds or store credits given and the client forfeits the hire. 

 

11.0 - Cancellation Policy interstate / Postage Collection

11.1 - A client can cancel their hire up to the Saturday the weekend before their postage hire and receive a store credit excluding the shipment cost. After this time there are no refunds or store credits given and the client forfeits the hire.