Please read this returns and refunds policy carefully before hiring from Heartbeat Hire. The client agrees to the items outlined in this agreement automatically when hiring. Heartbeat Hire reserves the right to change these terms at any given time.

ABN: 13 849 867 010

 

1.0 - Returns & Late Fees - Perth / Store Return

1.1 - All hires for the weekend must be returned on the Sunday the weekend of the clients hire by 6pm or the arranged time instructed by by HH.

1.2 - Alternate arrangements for the rental period can be arranged with the client and HFAN prior to the rental period.

1.3 - If an item is not returned on Sunday by 4pm or the designated return date a late fee of $10 will be charged to the client per day that the garment is not returned.

1.4 - All hires must be returned in the same bag/coat hanger they were collected in.

1.5 - If the client doesn’t return the garment in time for a weekend hire to be fulfilled following their booking the client must pay for the refund of the client who missed their hire if that is what they desire.

2.0 - Returns & Late Fees - Interstate / Postage Return

2.1 - HH will not provide a refund for items that do not arrive on time due to delays. A credit note to the value of the price (minus postage) will be provided. It is the clients responsibility to accept the potential risk of postage delays and ensure to arrange postage for the correct timeframes.

2.2 - All hires must be posted back by 12pm the Monday following your hire or the following day of your hire for weekday hires. Garments are to be posted back in the zip lock bag they arrived in inside of the pre paid filled out satchel. 

2.3 - The client must lodge the parcel at an AUS POST post office counter or drop the return into the AUS POST express postage box. 

2.4 - If the client does not post the garment back by the arranged date and the garment doesn’t arrive back in time for a weekend hire already booked the client must pay for the refund of the client who missed their hire if that is what they desire.

2.5 - Alternative postal arrangements can be made prior to the rental period.

 

3.0 - Store Credit

3.1 - HH has a strictly no refunds policy.

3.2 - Store credits are given under most circumstances where a refund normally would be.

3.3 - If the client changes their mind or a garment doesn’t fit without trying on before hand you DO NOT qualify for a store credit.

3.4 - Store credits are valid for 12 months from the date given.